your patience and understanding while we investigated the issue currently affecting the loading of Smurfs’ Village. We have determined the source of the problem and will be issuing a version 1.49.1 (Bug Fix) update for both iOS and Android very soon.

Please Help.
Thanks !

I didn't find the right solution from the internet.
References:
-http://forums.bongfish.com/forum/main-category/smurfs-village/news-and-updates/190799-important-announcement-official-statement-regarding-the-issue-currently-affecting-the-loading-of-smurfs-village
-Hotel Management Video  Examples