I had barely finished when the stewardess started to collect the trays. Coffee had not even been served yet.

As I returned my tray, I noticed that she had pots of coffee with her and asked for a cup.

When she passed it to me, the coffee spilled all over my wife.

I am not sure if the stewardess noticed it, but my wife had to ask for serviettes. The stewardess handed us a few pieces and just walked away (Get rid of poor service staff, let only the fittest survive; June 10).

In contrast, during our five days in Bandung, we were delighted by the friendly and attentive service staff - room service, front desk, waiters and driver - even though we were on a budget trip.

Please Help
Thanks !

I didna't find the right solution from the internet.
References:
-http://www.straitstimes.com/forum/letters-in-print/fast-and-efficient-not-always-best-approach-in-service
- Product Marketing Video Examples